Refund & Return Policy
Writing Sanctuary, operated by Sara Brookes
Effective date: October 15, 2026
Last updated: November 11, 2026
Thank you for supporting Writing Sanctuary. I want every purchase to feel good, so this page explains plainly when refunds are and aren’t available, and how to ask for help.
1. Digital downloads are final sale
Everything in my shop at payhip.com/WritingSanctuary is an instant-download digital product, such as writing prompt packs, journals, planners, trackers, workbooks and bundles. Because a digital file can’t be “returned” once it’s been delivered, all digital purchases are final sale, except in the situations below.
2. When I’ll replace your file or refund you
a. Duplicate purchase
If you accidentally bought the same product twice, I’ll refund the duplicate order.
b. File not delivered
If you paid but never received your download link or file, and I can’t get it to you, I’ll give you a full refund.
c. Corrupted, broken or wrong file
If your file won’t open, is damaged, or isn’t the product you paid for, I’ll send you a working replacement first. If I can’t fix the problem, I’ll give you a full refund.
Please let me know about any of these problems within 14 days of purchase. After that, I’ll still do my best to help you get a working copy.
3. When refunds aren’t given
Refunds aren’t given for:
- Change of mind after purchase.
- Not reading the product description (please check page counts, sizes and formats before you buy).
- Printing issues caused by your printer, paper or settings (I’m happy to share printing tips, though).
- Free downloads (there’s nothing to refund, but I’ll gladly help if a file isn’t working).
4. Paid email courses
How refunds work for a paid email course depends on how long the course runs:
- Courses shorter than 14 days are final sale, just like digital downloads. The same exceptions apply: if you accidentally bought the course twice, I’ll refund the duplicate, and if the course emails aren’t delivered and I can’t fix it, I’ll give you a full refund.
- Courses that run 14 days or longer (for example, 14-day and 30-day courses) can be refunded in full if you ask within 7 days of purchase. After 7 days, they’re final sale, with the same exceptions.
Free courses don’t involve payment, so no refund applies. You can unsubscribe at any time.
5. How to ask for a refund or replacement
Email hello@saraswritingsanctuary.com and include:
- The name and email address used for the purchase.
- Your order number or Payhip receipt (if you have it).
- The product name.
- A short description of the problem (a screenshot of any error message helps a lot).
I’ll reply within 3 business days (US Eastern Time). Approved refunds go back to your original payment method through the platform you bought from (for example, Payhip, Stripe or PayPal). Depending on your bank, it can take 5–10 business days for the money to appear.
6. Chargebacks
If something’s wrong, please contact me first. I can usually solve problems quickly, and a direct refund is faster for you than a bank dispute.
7. Your rights under local law
Nothing in this policy takes away any rights you have under the consumer laws where you live. If you’re in the EU or UK, please note that by choosing to download a digital product right away, you agree that the usual 14-day “cooling off” right to cancel ends once the download begins. This doesn’t affect your rights if the file is faulty (see section 2).
8. Questions
General questions: hello@saraswritingsanctuary.com
Download or purchase problems: hello@saraswritingsanctuary.com
